Managed IT Services

System downtime, viruses, spy ware, losses of productivity… Are the computer systems you rely upon to run your business not working consistently and as expected?  These distractions are unnecessary, time consuming and very expensive

At Blended IT Solutions, we understand this.  We also know that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges.
 

Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues.  We’re here to help you realize the productivity gains and ROI you have been expecting from your computer systems all along.

The IT Pro managed services program provides affordable proactive IT management and support to growing businesses.  Utilizing our unique IT automation framework for providing managed services, Blended IT Solutions provides a range of proactive services to keep your computer systems up and running and your people and business productive.

Some of the benefits you will experience are:

·         Proactive VS reactive IT management

·         Automation of key IT tasks

·         Flexible Scheduling

·         Access to a staff of technical experts for you and your users

·         A complete managed process for getting users connected to the business center network

·         Web based ticketing system for submittal of issues and related tasks

·         Increased productivity

Managed Server Service:

·         Microsoft Windows Server Patch Management

·         Microsoft SQL Server Patch Management

·         Microsoft Exchange Server Patch Management

·         All other Microsoft Server Products

·         Virus Definition Management

·         Backup Monitoring

·         Hardware Firmware Management

·         Service Monitoring with proactive notifications

 

Managed services benefits include the following list as well as 25% reduced hourly rates.

Ask our managed services team for costing options

 

Expert Management of Your MS Windows Systems

Now you can maximize the productivity of your systems by augmenting your staff’s skills with the expertise of our engineers.  Through our On-Site System Administration services, one of our systems engineers will perform crucial system setup, administration, upgrade, and expansion tasks.  If you choose, the engineer will perform hardware upgrades and maintenance.  When appropriate, we’ll also leverage the experience of our team of global technology engineers.

Comprehensive, Customized Services

With the flexible packaging options of On-Site System Administration services, you can purchase the services of an on-site engineer for a specified number of days to be used over the course of a year or a certain number of days per week for the entire year—all the way up to full-time, five-day-a-week administration.  Clients with a full service contract can take advantage of our Windows On-Site System Administration to schedule replacements for planned absences such as vacations.  Your on-site engineer can perform any of these tasks:

·         Install and configure new systems and users

·         Perform basic system administration tasks such as disk management, space and memory allocation,   operating system upgrades, and patch management

·         Monitor the performance and availability of designated systems, proactively and reactively address problems, maintain a log of activities, and provide end-user administration services, including backup/restore

·         Identify and correct problems in Windows operating system use and provide alternative solutions where necessary

·         Assist with the allocation of system resources and operating system tuning and configuration

·         Write scripts to automate necessary procedures such as backup applications

·         Install and test any licensed software updates, releases, and patches provided by us and third parties

·         Assist users with system operation, optimization, and debugging

·         Conduct on-site tutoring in system features for users

·         Provide periodic written and/or oral progress reports

·         Perform error log monitoring, analysis, and resolution

·         Assist in hardware failure determination and resolution

·         Hardware maintenance as required by platform; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems

Semimonthly Executive Summary

On the 1^st of every month you will receive an Executive Summary that will show you the health of your network for the past 30 days at a glance. Plus, Your IT Manager will have access to over 50 customizable reports.

Reports are setout similar to the one below

 

 

For more information on these packages and the options available.

Please contact our Managed IT Services Team, to discuss your options today.